How to activate Call Reason from the Truecaller business console?
Step 1: To add Call reason you need to click on the Call reason option on the left hand menu and then click on the “Create call reason” button to start the process.
Step 2: Add the Call reason as per your calling intent following the guidelines. The phone UI illustrates a representation of how Call reason will appear on a actual verified business call.
Step 3: Post creating the Call reason text, click on the “Add nos” button. You will be prompted to select two options to assign the Call Reason text:
Number Grouping - Select this option if you want to add the Call Reason to a specific Number Grouping
Upload Number - You can assign the Call Reason to existing numbers by uploading them in the .CSV number upload
Step 4: On completion of creating and adding Call Reason you will get the success message. And Call Reason will reflect on the verified numbers in the next 48 business hours.
How to remove Call Reason on the Truecaller business console?
For removing a numbers from Call Reason you need to select from your existing list of Call Reason. Then select either of the two options; Number Grouping or List Upload mode to remove the Call Reason. Please note it will take 48 business hours for ...
How to activate Number Grouping on the Truecaller business console?
Number Grouping for new users on the Truecaller business console: Step1: Post completion of your onboarding and payment checkout, users can start with creating your Business Caller ID/Label Step 2: Caller ID/Label Creation Ensure your using a ...
What is Call Reason?
Call Reason enables Verified Businesses to let their customers know why they are calling them. It helps in adding context to business calls and improves customer confidence by communicating even before the call is picked up.
What is the prerequisite to start Call Reason?
The number for which Call Reason is to be displayed must be a valid phone number and already a Verified business or Priority number with Truecaller.
What is Number Grouping on the Truecaller business console?
Number groups will allow you to manage your phone numbers with ease and get granular information related to each number group you create. You can now create number groups for certain processes according to your internal team needs. Please note, the ...